Posts

  • BAD THINGS HAPPEN TO GOOD PEOPLE - Part 2

    Thursday 03 May 2018

    BAD THINGS HAPPEN TO GOOD PEOPLE Part 2 This is the continuation story I promised when I wrote the original “Bad Things Happen To Good People” and although this story will continue on for years, this is the part where it starts getting better…. let’s recap: One of the facilities I coach and train with recently brought a car into the shop for a starting issue that had yet to be diagnosed or inspected for the cause of the customer complaint and as t... read more

  • A FUNNY THING HAPPENED ON MY WAY TO WORK TODAY!

    Monday 02 April 2018

    I was going to a facility to let a Service Advisor go (terminate him) and as I thought about the words I would say and how this was going to go, I realized that maybe there was a chance to save him.  Maybe I could teach him to be better on the phone….. maybe? Let me start at the beginning here, you see we have just started getting the taped phone conversations between our clients (the automotive facilities) and their clients.  And the one thing that I heard repeatedly through t... read more

  • The Power of Kudos' or At-A-Boys

    Friday 02 March 2018

    Maybe you started out as a one man operation, as a lot of us did.  But then you started getting behind….further and further until you decided you needed to hire someone to help with the day-to-day operations.  Whether that person or persons were hired as Technicians, Service Writers, or Shop Helpers, in almost every case we needed someone else to help us grow our business.  This article is about them, those individuals we call, employees! As a former employee as many of yo... read more

  • Change is Coming

    Monday 05 February 2018

    This blog isn't about the Hybrid I just bought, but instead how shops MUST change their current thought processes towards more education to embrace these vehicles or end up closing their doors.    First a little back ground; my recently departed vehicle had just shy of 300,000.00 miles and although still running like a top I was really starting to get worried about its future reliability @ that mileage.  One day I was scanning Facebook and I saw an Internet ad for the end of t... read more

  • A New Year

    Monday 08 January 2018

    A New Year “Out with the old and in with the new” is but just one of the sayings that go around the beginning of every year when people speak of The New Year!  This article is about just that, changing the old and trying the new. Interested?  For the purposes of this article I will be referring to the Independent Automotive Repair business, but this applies to all business, big or small!  This is about changing with the times, growing any business and getting more: ti... read more