• This is Real!!

    Thursday 02 May 2019

    This is Real!! Have you ever heard the statement, “you’ve run out of customer base”?  It is a real phenomenon!  The end result is almost the same every time, business is great 1 week and then it drops off by as much as 50% or more, seemingly overnight!  To understand what causes this to happen we have to look at one VERY important issue first!  That issue is caused by a failure in measuring your New to Total customer numbers!  See what... read more

  • Education and Your Business

    Wednesday 03 April 2019

    Education & Your Business I just sat through a Webinar that was a duplicate to an In-Person seminar I attended last week.  Why you ask?  Because it’s important enough to me to continue my learning experience to take the time to do it!  Sure, there are a hundred other things I would have liked to be doing, and sure some of them were important, but the bottom line is, if I stop learning, I stop being effective at my job.  And since my job is to help... read more

  • The Power of a Review

    Friday 01 March 2019

    The Power of a Review…. OK, I’ll be honest; we may have almost gone too far pushing for reviews from our customers.  A good review can make us feel like heroes or at the same time a moment later, zeros.  After all, it is how people think or perceive us right?  So, how much power should customer reviews have? First we need to know where those reviews are going to be seen!  Are they going to our website, going to post to Facebook, or are they sim... read more

  • Do as I say, Not as I do!

    Friday 02 November 2018

    Ever hear the “Do as I say, Not as I Do” statement before?.........Think back!  For some, it may have been from your parents, for others, maybe a mentor that said it, or it may have been just last week at work!  Another related and similar statement to this statement is “saying one thing but doing the opposite”.  In this article, we will try and focus on the ramifications of these simple statements or actions, both professionally and personally. Let&rsquo... read more

  • I Figured Out The Problem, But It May Cost Me Thousands of Dollars?

    Monday 01 October 2018

    I Figured Out The Problem, But It May Cost Me Thousands of Dollars? The setup:  in a recent Facebook group we follow, there was a thread regarding a female staff member that was regularly forgetting to perform some of her daily tasks.  Based on the post, this staff member was a valued employee but this issue was causing major concerns about her future with management and the employer. The employer believes that he/she may have found the cause.  ... read more

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