Posts

  • “Sorry I broke the………?”

    Monday 03 September 2018

    “Sorry I broke the………?”   “Sorry, I broke the (insert whatever part here) when I was reassembling the engine”, transmission”, whatever they were working on.  This is where some “hidden” costs come from, those parts that are broken, not on purpose, not even always out of negligence, but parts that are, in fact broken during disassembly or reassembly.  Who pays for those parts?  Big or small the bu... read more

  • Setting Your Labor Rate via The Cost of Doing Business

    Friday 03 August 2018

    Setting Your Labor Rate via The Cost of Doing Business   Although this article is about setting your labor rate correctly, let’s first start with why you should…. If you originally set your labor rate based on what others in your area had theirs set at, raise your hand!  You are just like 95% of the businesses in the independent automotive industry.  You don’t want to be higher or lower for fear that custom... read more

  • The Owners Job!?

    Monday 02 July 2018

    OK, so you’re the Owner of “Your Repair Facility”, now what?  This article is going to look at, “Working IN your Business or Working ON your Business” and all the idiosyncrasies that entails. First we’ll start with those of you who prefer to work “IN” the business.  These business owners typically tend to work as Service Advisors by day and Owners by night after everything is shut down and somewhat quiet.  In this scenario the owner... read more

  • AAA Inspections and You!

    Friday 01 June 2018

    RayKunz ENTERPRISES LLC Presents Creative Automotive Management Solutions 2/2/2018 Ref; AAA Inspections and You! Good Morning, Afternoon, or Evening Everyone             AAA, everyone... read more

  • BAD THINGS HAPPEN TO GOOD PEOPLE - Part 2

    Thursday 03 May 2018

    BAD THINGS HAPPEN TO GOOD PEOPLE Part 2 This is the continuation story I promised when I wrote the original “Bad Things Happen To Good People” and although this story will continue on for years, this is the part where it starts getting better…. let’s recap: One of the facilities I coach and train with recently brought a car into the shop for a starting issue that had yet to be diagnosed or inspected for the cause of the customer complaint and as t... read more

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