PRODUCTS AND SERVICES WE OFFER

In-Shop Training Support Program

In-Shop Training Support Program | Automotive Coaching and Training

The Automotive Coaching and Training-ACT group’s In-Shop Training Support Program has been designed to address today’s complex facility issues through focused “face to face” type training.  Being able to meet with the clients in their facilities offers unique experiences not normally noted with conventional training through classroom interactions.  We are able to look at the facility with an “outside looking in” perspective that could not come from any other way of training.  And let’s be honest, having a coach walking with you and looking at your facility while covering your concerns and issues will always give you a better sense of them understanding “your” issues.

Not content with reusing or teaching the current “tried & true” methods of training, the ACT group’s staffing continually strives to evolve, not only in techniques but also content in today’s changing automotive businesses.  From helping you deal with Millennial employees, setting correct labor rates based on the costs of doing business, to helping you choose website designers as well as building Incentive Based Payroll Programs, the ACT group has you covered.

Both the In-Shop Training and the Phone Coaching programs use the ACT proprietary Month @ a Glance program developed by Ray Kunz Enterprises as a weekly reporting system to their specific coach.  In this way the clients coach can oversee the Critical Key Performance Indicators (CKPI) of the facilities weekly numbers instead of the old monthly method still used by many companies across the country.  Overseeing the CKPI’s through this unique proprietary program allows the coach and client to identify and correct issues within days instead of weeks of the issue……one more reason you need to ACT Now!


Phone Coaching Support Program

Phone Coaching Support Program | Automotive Coaching and Training

The Automotive Coaching and Training-ACT group’s Phone Coaching Support Program has been designed to address today’s complex facility issues through focused phone training.  Because it is not always financially feasible for clients to be able to have one of our coaches on site monthly,  we needed another way to get coaching services across the country .  It was through our desire to be able to coach, train and help as many automotive clients as possible, that we developed our Phone Coaching Program.  This program has a tendency to hold our clients a little more accountable being based on weekly calls instead of the monthly In-Shop visits! The Phone clients get weekly 1 hour calls, every week, at the same time 48 weeks a year!

Not content with reusing or teaching the current “tried & true” methods of training, the ACT group’s staffing continually strives to evolve, not only in techniques but also content in today’s changing automotive businesses.  From helping you deal with Millennial employees, setting correct labor rates based on the costs of doing business, to helping you choose website designers as well as building Incentive Based Payroll Programs, the ACT group has you covered.

Both the In-Shop Training and the Phone Coaching programs use the ACT proprietary Month @ a Glance program developed by Ray Kunz Enterprises as a weekly reporting system to their specific coach.  In this way the clients coach can oversee the Critical Key Performance Indicators (CKPI) of the facilities weekly numbers instead of the old monthly method still used by many companies across the country.  Overseeing the CKPI’s through this unique proprietary program allows the coach and client to identify and correct issues within days instead of weeks of the issue……one more reason you need to ACT Now!


Incoming Call Listening & Evaluation Program

Incoming Call Listening and Evaluation Program | Automotive Coaching and Training

Let us listen to your incoming calls, we will evaluate them, and send you a monthly summary of what we heard and where your service advisor excels and where he or she needs to improve. If you aren't listening to your incoming calls, business is slipping through your fingers and going elsewhere!

I'm sorry to say that the above statement is not only true, it is being proven almost daily! One of the areas we watch closely at the Automotive Coaching and Training-ACT Group is the conversions of calls to customers in your doors, and inevitably when calls are either not listened to or stopped being listened to, conversion rates decline...every time!

So, what is the answer when you're already too busy to keep up with the day-to-day operations to listen to calls? The ACT Groups call listening service! We have people trained in listening and evaluation incoming calls available to handle this vital task on staff and ready to start today!


Service Advisor Coaching & Training Program

Service Advisor Coaching and Training Program | Automotive Coaching and Training

The Automotive Coaching and Training-ACT group’s Service Advisor Coaching & Training Program has been designed to address today's complex Service Advisor issues through focused phone training.

We have always known that the typical once yearly classroom training was good at that moment, but very limited in the length of time it lasted. We've also seen how excited Service Advisors are when they come back from this training, and then over the weeks/months how that excitement is beat ouf of them by customers, technicians and YES, even the owners. Now we have an answer! Weekly calls on specific times and days to keep the Advisor excited, focused and engaged over the long haul, giving them lasting retention.

Just a few of the important subjects we specialize and focus on;

  • Phone Etiquette
  • Overcoming Price Shopper Objections
  • Sales Training
  • Repair Order Audits
  • Best Practices for Wowing Clients

And what better way to handle issues that pop up than by having a Coach call you weekly to discuss anything you have encountered within the last week? So, what sounds like it might work better?

  • Weekly calls versus 2 or 3 days a year!
  • Holding your Service Advisor accountable, weekly!
  • Helping your Advisor with issues/problems, weekly!

There shouldn't be any question as to which works better, but if you do have some, contact us for a list of current clients that you can speak with about how effective this program is.


We Got This…

Who really has time to keep up on Facebook or Review Response posting?  Short answer: The Automotive Coaching and Training-ACT group!  We know you’re busy and don’t have time for all the “small” stuff, but what if I told you that this small stuff is a vital part of your SEO process and marketing, would you have time then?  Still probably not and for good reason in most cases, you have bigger fish to fry, you have a business to run!

Keeping this in mind the ACT Group has simplified this process, YES, we are going to do this for you at a fraction of the time, and even less expense than you would believe possible.  Moving forward we can provide either (or both) Facebook posting or Review Response posting weekly so that you don’t have to either think of or stress over it getting done ever again.  We got this, what’s that worth??

Call, e-mail or text us today to get the pricing and specifics of this newest product from, The Automotive Coaching and Training-ACT group!