PRODUCTS AND SERVICES WE OFFER

In-Shop Training Support Program

The Automotive Coaching and Training-ACT group’s In-Shop Training Support Program has been designed to address today’s complex facility issues through focused “face to face” type training.  Being able to meet with the clients in their facilities offers unique experiences not normally noted with conventional training through classroom interactions.  We are able to look at the facility with an “outside looking in” perspective that could not come from any other way of training.  And let’s be honest, having a coach walking with you and looking at your facility while covering your concerns and issues will always give you a better sense of them understanding “your” issues.

Not content with reusing or teaching the current “tried & true” methods of training, the ACT group’s staffing continually strives to evolve, not only in techniques but also content in today’s changing automotive businesses.  From helping you deal with Millennial employees, setting correct labor rates based on the costs of doing business, to helping you choose website designers as well as building Incentive Based Payroll Programs, the ACT group has you covered.

Both the In-Shop Training and the Phone Coaching programs use the ACT proprietary Month @ a Glance program developed by Ray Kunz Enterprises as a weekly reporting system to their specific coach.  In this way the clients coach can oversee the Critical Key Performance Indicators (CKPI) of the facilities weekly numbers instead of the old monthly method still used by many companies across the country.  Overseeing the CKPI’s through this unique proprietary program allows the coach and client to identify and correct issues within days instead of weeks of the issue……one more reason you need to ACT Now!

Phone Coaching Support Program

The Automotive Coaching and Training-ACT group’s Phone Coaching SupportProgram has been designed to address today’s complex facility issues through focused phone training.  Because it is not always financially feasible for clients to be able to have one of our coaches on site monthly,  we needed another way to get coaching services across the country .  It was through our desire to be able to coach, train and help as many automotive clients as possible, that we developed our Phone Coaching Program.  This program has a tendency to hold our clients a little more accountable being based on weekly calls instead of the monthly In-Shop visits! The Phone clients get weekly 1 hour calls, every week, at the same time 48 weeks a year!

Not content with reusing or teaching the current “tried & true” methods of training, the ACT group’s staffing continually strives to evolve, not only in techniques but also content in today’s changing automotive businesses.  From helping you deal with Millennial employees, setting correct labor rates based on the costs of doing business, to helping you choose website designers as well as building Incentive Based Payroll Programs, the ACT group has you covered.

Both the In-Shop Training and the Phone Coaching programs use the ACT proprietary Month @ a Glance program developed by Ray Kunz Enterprises as a weekly reporting system to their specific coach.  In this way the clients coach can oversee the Critical Key Performance Indicators (CKPI) of the facilities weekly numbers instead of the old monthly method still used by many companies across the country.  Overseeing the CKPI’s through this unique proprietary program allows the coach and client to identify and correct issues within days instead of weeks of the issue……one more reason you need to ACT Now!

Incoming Call Listening & Evaluation Program

Let us listen to your incoming calls, we will evaluate them, and send you a monthly summary of what we heard and where your service advisor excels and where he or she needs to improve. If you aren't listening to your incoming calls, business is slipping through your fingers and going elsewhere!

I'm sorry to say that the above statement is not only true, it is being proven almost daily! One of the areas we watch closely at the Automotive Coaching and Training-ACT Group is the conversions of calls to customers in your doors, and inevitably when calls are either not listened to or stopped being listened to, conversion rates decline...every time!

So, what is the answer when you're already too busy to keep up with the day-to-day operations to listen to calls? The ACT Groups call listening service! We have people trained in listening and evaluation incoming calls available to handle this vital task on staff and ready to start today!

Service Advisor Coaching & Training Program

The Automotive Coaching and Training-ACT group’s Service Advisor Coaching & Training Program has been designed to address today's complex Service Advisor issues through focused phone training.

We have always known that the typical once yearly classroom training was good at that moment, but very limited in the length of time it lasted. We've also seen how excited Service Advisors are when they come back from this training, and then over the weeks/months how that excitement is beat ouf of them by customers, technicians and YES, even the owners. Now we have an answer! Weekly calls on specific times and days to keep the Advisor excited, focused and engaged over the long haul, giving them lasting retention.

Just a few of the important subjects we specialize and focus on;

• Phone Etiquette
• Overcoming Price Shopper Objections
• Sales Training
• Repair Order Audits
• Best Practices for Wowing Clients

And what better way to handle issues that pop up than by having a Coach call you weekly to discuss anything you have encountered within the last week? So, what sounds like it might work better?

• Weekly calls versus 2 or 3 days a year!
• Holding your Service Advisor accountable, weekly!
• Helping your Advisor with issues/problems, weekly!

There shouldn't be any question as to which works better, but if you do have some, contact us for a list of current clients that you can speak with about how effective this program is.

The ACT Group’s Strategic Planning Group

Ben Franklin once asked "Who is thriving and why?" and "How might they be emulated?"

Want to find out? Join The Automotive Coaching and Training Strategic Planning Group. The ACT SPG is a peer to peer group of automotive shop owners that want to strategically plan the successful future of their businesses to grow in the near term and thrive in the long term.

Spend time with like-minded people that want to help, and be helped to achieve greatness in business. The Automotive Coaching and Training Strategic Planning Group is for business owners who want to improve their business and who are willing to put the effort in. We are not a Networking Group or a Coffee Club – it is for individuals who are serious about growing their business and who have the discipline to follow through.

The Group will meet face to face three times a year for 2 1/2 days at a Group members shop area. There will be topical training on current issues, financial review, goal setting and review, leadership training, as well a comprehensive shop review at the host members shop. You will also be partnered with a shop similar to yours. You will meet monthly by phone with your accountability partner to review your goals, action plan, and financials.

You will make connections with some amazing people. Being a shop owner can feel like you are alone on an island. You are not alone! Share your dreams, challenges, and aspirations with like-minded shop owners and you will raise your game.

In the day to day battle of owning a shop it is easy to loose track. The ACT Strategic Planning Group will help you stay on track and reach your full potential.

Download the Qualification Sheet

Social Media Marketing Program

Social media has become a crucial part of any business’s marketing agenda. We want to ensure crucial social media practices are incorporated with your business.

Allow us to audit and report on how your current social media practices are doing and how they can be better. Fully utilizing existing platforms is key before cluelessly spending money on paid advertisements.

A picture is truly worth a thousand words, a main marketing item we focus on is how pictures can grow impressions leading to a better online presence.

Interested in receiving a social media audit, or even have us manage your social media marketing? We offer 3 packages, Bronze, Silver, and Gold. Learn which package suits you best!

Call, e-mail or text us today to get the pricing and specifics of this newest product from, The Automotive Coaching and Training-ACT group!