About the Automotive Coaching & Training (ACT) Group
ACT was conceived and developed by Ray Kunz Enterprises, LLC. Ray has professionally coached & trained automotive facility Owners, Managers and Service Advisors alike for over 20 years! It is through this understanding of the automotive industry as well as his dedication to making the industry a better place to work and make a living, that the ACT Group was formed.
The ACT Group is a company built on the experiences of many years in nothing but the automotive field. In fact, most of the ACT Group coaches are specifically automotive trained and have come up through the ranks as Technicians, Service Writers, Managers, General Managers and Owners of automotive facilities. It is through those experiences as well as the experiences working in literally hundreds of facilities across the country that we provide a useful, current and relevant skill set to move your business forward.
The ACT Groups primary focuses are with the coaching and training of the Service staff, Owners and Managers both individually or as a Team! We work with Service Advisors to become better communicators while building lasting relationships with their customers. It is within the relationships that trust is built and as such sales become easier! We work with the Owners and Managers to understand numbers, where those numbers should be as well as better communications within the business (the employees)!
Whether we are training via phone, webinar or in-person we have programs to fit your needs! And because we believe that if we are doing our job you will want to stay, there are NO CONTRACTS! Collectively we are able to build a more cohesive business that sells and retains more money while delivering a better customer experience every time!
It is our mission to interactively enhance cutting-edge “outside the box” thinking so that we can deliver the kind of results to the bottom line that our clients expect and deserve!