# Automotive Consulting and Training ACT was conceived by Ray Kunz Enterprises, LLC. Ray has professionally coached and trained automotive repair shop Owners, Managers and Service Advisors ## Pages - [Automotive Coaching and Training](https://www.automotivecoachingandtraining.com): ACT was conceived by Ray Kunz Enterprises, LLC. Ray has professionally coached and trained automotive repair shop Owners, Managers and Service Advisors - [Services](https://www.automotivecoachingandtraining.com/services): - [Specials](https://www.automotivecoachingandtraining.com/coupons): - [About Us](https://www.automotivecoachingandtraining.com/about-us): The ACT Group is committed to your success, whether it is Owner, Manager, group or individual Service Advisor training we are focused on achieving your goals - [Appointments](https://www.automotivecoachingandtraining.com/appointments): - [Blog](https://www.automotivecoachingandtraining.com/blog): - [Write A Review](https://www.automotivecoachingandtraining.com/writeareview): We value feedback from our customers. Your review will help us to improve our service and help others learn about our business | Automotive Coaching and Training - [Contact Us](https://www.automotivecoachingandtraining.com/contactus): - [Directions](https://www.automotivecoachingandtraining.com/map): - [Gallery](https://www.automotivecoachingandtraining.com/gallery): - [FAQ](https://www.automotivecoachingandtraining.com/faq): - [Testimonials](https://www.automotivecoachingandtraining.com/testimonials): - [Coaches](https://www.automotivecoachingandtraining.com/coaches): - [Get Started](https://www.automotivecoachingandtraining.com/get-started-page): In order for us to help you better understand where your business is health wise, we need you to answer a few questions. - [Products](https://www.automotivecoachingandtraining.com/products): Call, e-mail or text us today to get the pricing and specifics of this newest product from, The Automotive Coaching and Training-ACT group! - [Strategic Planning Group (SPG)](https://www.automotivecoachingandtraining.com/strategic-planning-group): - [Classes](https://www.automotivecoachingandtraining.com/classes): - [Class Application](https://www.automotivecoachingandtraining.com/class-application): ## Blog Posts - [Who’s going to pay for that!](https://www.automotivecoachingandtraining.com/blog/who-s-going-to-pay-for-that-): “Sorry, I broke the (insert whatever part here) when I was working on the engine, transmission, dash” or whatever they were working on. This ... - [Being a “YES” Shop or Facility](https://www.automotivecoachingandtraining.com/blog/being-a--yes--shop-or-facility): What does it mean? Simply stated, it means that if a customer calls on a Friday afternoon at 4:00 and asks for an oil change, you say, ... - [Check-In Sheets & Your Business](https://www.automotivecoachingandtraining.com/blog/check-in-sheets---your-business): You use inspections sheets, right? You know the sheets for; checking starting and charging systems, cooling / brake/suspension system ... - [Education & Your Business](https://www.automotivecoachingandtraining.com/blog/education---your-business): I just sat through a Webinar that was a duplicate to an In-Person seminar I attended last week. Why you ask? Because it’s important enough ... - [EGO…. The Business Killer](https://www.automotivecoachingandtraining.com/blog/ego----------the-business-killer): EGO…. The Business Killer Before everyone starts jumping into their E mails and sending me hate letters, let me explain. You see I ... - [KEY EMPLOYEES](https://www.automotivecoachingandtraining.com/blog/key-employees): KEY EMPLOYEES What is a key employee? Typically and without looking in the dictionary, my version of a key employee is someone who has been ... - [Who Should Shop Meetings Really Benefit?](https://www.automotivecoachingandtraining.com/blog/who-should-shop-meetings-really-benefit-): Who Should Shop Meetings Really Benefit? This article is about having shop meetings, but not for the reasons you may be thinking. For a ... - [Owner Statement: My marketing isn’t working!](https://www.automotivecoachingandtraining.com/blog/owner-statement--------my-marketing-isn-t-working-): Owner Statement: My marketing isn’t working! Short answer……. HOW DO YOU KNOW?! You see, there is more to analyzing marketing than just ... - [Perception Can Kill Us](https://www.automotivecoachingandtraining.com/blog/perception-can-kill-us): Perception Can Kill Us “Perception” for the purposes of this article is more about, “what people believe based on what has been said”, ... - [That Won’t Work Here!](https://www.automotivecoachingandtraining.com/blog/that-won-t-work-here-): That Won’t Work Here! You know the old saying, “if I had a dime for every time I heard that”? Well, I’m here to tell you, we’d be RICH!! ... - [The Advantages to Your Silent Salesman](https://www.automotivecoachingandtraining.com/blog/the-advantages-to-your-silent-salesman): The Advantages to Your Silent Salesman As automotive professionals we all understand that maintaining a vehicle is the most important part ... - [Marketing for the New Millenium - "If it worked yesterday, it should work tomorrow, right?"](https://www.automotivecoachingandtraining.com/blog/marketing-for-the-new-millenium----if-it-worked-yesterday--it-should-work-tomorrow--right--): Marketing for the New Millennium “If it worked yesterday it should work tomorrow, right?” If there is one thing that we do know, it’s that ... - [A Successful Partnership?!](https://www.automotivecoachingandtraining.com/blog/a-successful-partnership--): A Successful Partnership?! So, when was the last time you heard about a truly successful partnership?  We all know (currently or in the ... - [Management 101 or Respect/Intimidation & Fear?](https://www.automotivecoachingandtraining.com/blog/management-101-or-respect-intimidation---fear-): Management 101 or Respect / Intimidation & Fear?   The following are my thoughts on a management “style” that seems to be finding its ... - [The "WOW" Factor Mystery](https://www.automotivecoachingandtraining.com/blog/the--wow--factor-mystery): The “WOW” Factor Mystery   I know you’ve all heard of the “WOW” factor or effect, I have too, but I had never before tried to put it ... - [The "WOW" Factor Mystery - Part 2](https://www.automotivecoachingandtraining.com/blog/the--wow--factor-mystery---part-2): The “WOW” Factor Mystery (part 2)   Turning my attention back to the Service Advisor, he finished his factory recommends checklist and ... - [Tracking Your Marketing](https://www.automotivecoachingandtraining.com/blog/tracking-your-marketing): Tracking Your Marketing You Know Those Numbers Right?   This was a question I asked one of my clients the other day, and his answer ... - [Warranty](https://www.automotivecoachingandtraining.com/blog/warranty): Warranty More specifically, warranty costs! Warranty costs everyone!  It costs the customer time, and it costs us direct and indirect ... - [The Common Denominator](https://www.automotivecoachingandtraining.com/blog/the-common-denominator): This is something I’ve always simply assumed (and yes, I know the definition of assume) everybody thought this way, the statement “if ... - [Take Time Off…… or Bad Things Can Happen!!!](https://www.automotivecoachingandtraining.com/blog/take-time-off---or-bad-things-can-happen---): Easy to say, easier to preach, but to do it requires a discipline most owners don’t possess.  Most great owners and managers (the ones I ... - [BAD THINGS HAPPEN TO GOOD PEOPLE!](https://www.automotivecoachingandtraining.com/blog/bad-things-happen-to-good-people-): So, let me ask you a question, do you believe that if you perform business both morally and ethically everything will be OK?  Sure, you also ... - [Not My Monkey, Not My Circus](https://www.automotivecoachingandtraining.com/blog/not-my-monkey--not-my-circus): Almost every day I hear a story of a real world event called taking ownership.  Now although there are many different things spoken about ... - [You’re Fired!](https://www.automotivecoachingandtraining.com/blog/you-re-fired-): You’re Fired! A tough opening statement for sure, but one that, as an owner or manager you need to be familiar with.  I’m getting ahead of ... - [The Fear of NO!](https://www.automotivecoachingandtraining.com/blog/the-fear-of-no-): The Fear of NO! Have you ever had a customer come back to you claiming that ”you just worked on that and it is still; leaking, CEL is on ... - [A New Year](https://www.automotivecoachingandtraining.com/blog/a-new-year): A New Year “Out with the old and in with the new” is but just one of the sayings that go around the beginning of every year when people ... - [Change is Coming](https://www.automotivecoachingandtraining.com/blog/change-is-coming): This blog isn't about the Hybrid I just bought, but instead how shops MUST change their current thought processes towards more education to ... - [The Power of Kudos' or At-A-Boys](https://www.automotivecoachingandtraining.com/blog/the-power-of-kudos--or-at-a-boys): Maybe you started out as a one man operation, as a lot of us did.  But then you started getting behind….further and further until you ... - [A FUNNY THING HAPPENED ON MY WAY TO WORK TODAY!](https://www.automotivecoachingandtraining.com/blog/a-funny-thing-happened-on--my-way-to-work-today-): I was going to a facility to let a Service Advisor go (terminate him) and as I thought about the words I would say and how this was going to ... - [The Owners Job!?](https://www.automotivecoachingandtraining.com/blog/the-owners-job--): OK, so you’re the Owner of “Your Repair Facility”, now what?  This article is going to look at, “Working IN your Business or Working ON your ... - [AAA Inspections and You!](https://www.automotivecoachingandtraining.com/blog/aaa-inspections-and-you-): RayKunz ENTERPRISES LLC Presents Creative Automotive Management Solutions 2/2/2018 Ref; AAA Inspections and You! Good Morning, ... - [BAD THINGS HAPPEN TO GOOD PEOPLE - Part 2](https://www.automotivecoachingandtraining.com/blog/bad-things-happen-to-good-people---part-2): BAD THINGS HAPPEN TO GOOD PEOPLE Part 2 This is the continuation story I promised when I wrote the original “Bad Things Happen To Good ... - [Setting Your Labor Rate via The Cost of Doing Business](https://www.automotivecoachingandtraining.com/blog/setting-your-labor-rate-via-the-cost-of-doing-business): Setting Your Labor Rate via The Cost of Doing Business   Although this article is about setting your labor rate correctly, let’s first ... - [“Sorry I broke the………?”](https://www.automotivecoachingandtraining.com/blog/-sorry-i-broke-the-----): “Sorry I broke the………?”   “Sorry, I broke the (insert whatever part here) when I was reassembling the engine”, transmission”, whatever they ... - [I Figured Out The Problem, But It May Cost Me Thousands of Dollars?](https://www.automotivecoachingandtraining.com/blog/i-figured-out-the-problem--but-it-may-cost-me-thousands-of-dollars-): I Figured Out The Problem, But It May Cost Me Thousands of Dollars? The setup:  in a recent Facebook group we follow, there was a thread ... - [Do as I say, Not as I do!](https://www.automotivecoachingandtraining.com/blog/do-as-i-say--not-as-i-do-): Ever hear the “Do as I say, Not as I Do” statement before?.........Think back!  For some, it may have been from your parents, for others, ... - [The Power of a Review](https://www.automotivecoachingandtraining.com/blog/the-power-of-a-review): The Power of a Review…. OK, I’ll be honest; we may have almost gone too far pushing for reviews from our customers.  A good review can make ... - [Education and Your Business](https://www.automotivecoachingandtraining.com/blog/education-and-your-business): Education & Your Business I just sat through a Webinar that was a duplicate to an In-Person seminar I attended last week.  Why you ask? ... - [This is Real!!](https://www.automotivecoachingandtraining.com/blog/this-is-real--): This is Real!! Have you ever heard the statement, “you’ve run out of customer base”?  It is a real phenomenon!  The end result is almost ... - [Wants & Needs](https://www.automotivecoachingandtraining.com/blog/wants---needs): Wants & Needs   One of Webster’s Dictionary’s primary definitions of “Want” is: to have a strong desire for One of Webster’s Dictionary’s ... - [It Happens](https://www.automotivecoachingandtraining.com/blog/it-happens): It Happens So, it could never happen to you…….you take care of yourself, you eat right, you exercise, basically you do everything you ... - [Marketing for the New Millennium](https://www.automotivecoachingandtraining.com/blog/marketing-for-the-new-millennium): Marketing for the New Millennium “If it worked yesterday it should work tomorrow, right?” If there is one thing that we do know, it’s that ... - [Increasing Your Shops Productivity, Easily!!](https://www.automotivecoachingandtraining.com/blog/increasing-your-shops-productivity--easily--): Increasing Your Shops Productivity, Easily!! Before we get started, let me just state this up front: “this is only one of many ways to ...