Sorted by Category: General

  • This is Real!!

    Thursday 02 May 2019

    This is Real!! Have you ever heard the statement, “you’ve run out of customer base”?  It is a real phenomenon!  The end result is almost the same every time, business is great 1 week and then it drops off by as much as 50% or more, seemingly overnight!  To understand what causes this to happen we have to look at one VERY important issue first!  That issue is caused by a failure in measuring your New to Total customer numbers!  See what... read more

  • The Power of a Review

    Friday 01 March 2019

    The Power of a Review…. OK, I’ll be honest; we may have almost gone too far pushing for reviews from our customers.  A good review can make us feel like heroes or at the same time a moment later, zeros.  After all, it is how people think or perceive us right?  So, how much power should customer reviews have? First we need to know where those reviews are going to be seen!  Are they going to our website, going to post to Facebook, or are they sim... read more


    Thursday 03 May 2018

    BAD THINGS HAPPEN TO GOOD PEOPLE Part 2 This is the continuation story I promised when I wrote the original “Bad Things Happen To Good People” and although this story will continue on for years, this is the part where it starts getting better…. let’s recap: One of the facilities I coach and train with recently brought a car into the shop for a starting issue that had yet to be diagnosed or inspected for the cause of the customer complaint and as t... read more

  • Change is Coming

    Monday 05 February 2018

    This blog isn't about the Hybrid I just bought, but instead how shops MUST change their current thought processes towards more education to embrace these vehicles or end up closing their doors.    First a little back ground; my recently departed vehicle had just shy of 300,000.00 miles and although still running like a top I was really starting to get worried about its future reliability @ that mileage.  One day I was scanning Facebook and I saw an Internet ad for the end of t... read more

  • A New Year

    Monday 08 January 2018

    A New Year “Out with the old and in with the new” is but just one of the sayings that go around the beginning of every year when people speak of The New Year!  This article is about just that, changing the old and trying the new. Interested?  For the purposes of this article I will be referring to the Independent Automotive Repair business, but this applies to all business, big or small!  This is about changing with the times, growing any business and getting more: ti... read more

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